No images? Click here Dear Valued Agent Partner, In light of the instructions given by the Prime Minister this evening, we wanted to get in touch to let you know how If Only are adapting our operations to support you, our staff, all our families and the countrywide community at this time. We can all fully appreciate right now how small the world is, and how important it is we come together to protect one another, and the future of our beloved travel industry. COIVD-19 has put an enormous pressure on our industry, to get our citizens home, amending customer holidays and trying to keep business alive in an ever-changing environment. As always, we are here to see you through, however to ensure the safety of our staff and the continuity of our customer service, we will be amending our opening hours tomorrow, please see details below. Tuesday 24th March – temporarily closed To ensure we do our part in reducing spread of this virus, we will be temporarily closing our Glasgow office tomorrow to all incoming calls. This is so that our team can focus on the urgent repatriation of customers overseas, but also migrate our systems to facilitate all our staff to be based from home. If you have an urgent issue please call our reservations number on 0141 955 4000, leave a message or email your enquiry to info@ifonly.net stating 'URGENT' in the subject line and one of the team will call you back as soon as possible. Wednesday 25th March onwards All of our teams will be set-up fully to work from home to answer your enquiries by phone, email or via social media and continue supporting you, our valued partners and your customers – its business as usual. Please see below our opening hours and key contact details for you to get in touch. We do however, ask for your patience and support when we are handling any current or new booking enquiries, as these may take us slightly longer to transact than normal during this unprecedented time, whilst still giving the unrivalled levels of service you expect from If Only. Monday to Friday: 09.00 – 17.30 Telephone: 0141 955 4000 Please note: if you have an issue outside of our normal office hours then please call our reservations number above and your call will be transferred to our dedicated Out Of Hours team. As the situation develops over the coming weeks, we will of course keep you updated during this time via regular communications as well as our social channels and website. We have also adapted our marketing at this time, so that we can continue to provide you and your customer with some inspiration for late 2020 and early 2021 departures. From all the team at If Only, we wish you and your families all the best at this time. |